Last Updated: August 8, 2026

Marine Generators Depot respects the privacy of our customers, website visitors, and business contacts. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit marinegeneratorsdepot.com, request a quotation, contact our team, create an account, purchase products, submit technical information, or otherwise interact with us.

We aim to collect only the information reasonably necessary to operate our business, process orders, provide customer support, prevent fraud, improve our website, and communicate with customers.

Table of Contents

1. Who We Are

Marine Generators Depot
800 Hinesburg Rd #5
South Burlington, VT 05403
United States

General Enquiries: info@marinegeneratorsdepot.com
Customer Support: support@marinegeneratorsdepot.com
Website: marinegeneratorsdepot.com

For purposes of applicable privacy laws, Marine Generators Depot is responsible for the personal information described in this policy, except where another party acts independently as a controller or business for its own processing activities.

2. Information We Collect

The information we collect depends on how you interact with us.

Information You Provide Directly

We may collect information such as:

Name
Company name
Email address
Telephone number
Billing address
Shipping address
Country or region
Account login information
Products you request or purchase
Order and invoice information
Quote requests
Customer service communications
Generator manufacturer, model, and serial number
Vessel and project information
Technical specifications supplied for generator selection
Part numbers
Delivery requirements
Photographs, identification plates, documents, or other files you voluntarily submit
Marketing preferences
Other information included in enquiries or communications

Technical information about a vessel or generator is generally used to help process the customer’s enquiry, identify products, prepare quotations, or provide parts and replacement support.

3. Payment Information

When you make a payment, payment information may be collected and processed by the payment provider or financial institution used for the transaction.

Depending on the payment method, this may include card details, bank information, billing information, transaction identifiers, and payment-status information.

Marine Generators Depot uses payment information only as reasonably necessary to process transactions, verify payments, prevent fraud, issue refunds, maintain financial records, and comply with legal obligations.

Where payment details are processed through a third-party payment provider, that provider may process information under its own privacy and security terms.

4. Information Collected Automatically

When you use our website, certain technical information may be collected automatically, including:

IP address
Browser type
Device type
Operating system
Pages viewed
Referring pages
Date and time of visits
Approximate geographic region
Shopping-cart activity
Website interactions
Cookie identifiers
Diagnostic and security information

This information may be used to operate the website, understand site performance, improve navigation, detect security threats, prevent fraud, and measure the effectiveness of our content and marketing.

5. Cookies and Similar Technologies

Marine Generators Depot may use cookies and similar technologies to support website functionality and understand how visitors interact with our website.

Depending on the services enabled on the website, cookies may include:

Strictly Necessary Cookies

These support functions such as:

Shopping cart
Checkout
Account login
Website security
Session management

Preference Cookies

These can remember choices such as language, location, or website preferences.

Analytics Cookies

These may help us understand website traffic, page performance, and how visitors use our website.

Advertising and Measurement Technologies

Where enabled, advertising services may use cookies or similar technologies to measure campaigns, understand conversions, or provide advertising based on user interactions.

Where applicable law requires consent before non-essential cookies or tracking technologies are used, we will provide appropriate choices or controls.

6. How We Use Personal Information

Marine Generators Depot may use personal information to:

Respond to enquiries
Prepare generator and parts quotations
Process and fulfill orders
Arrange shipping and freight
Communicate order status
Provide customer support
Assist with parts identification
Support replacement and repower enquiries
Process warranty requests
Manage returns and refunds
Verify payments
Prevent fraud and unauthorized transactions
Maintain customer and transaction records
Improve our website and customer experience
Analyze website performance
Maintain website and account security
Comply with tax, accounting, customs, export, and other legal obligations
Establish, exercise, or defend legal rights
Send marketing communications where permitted

We do not use information submitted for a technical or quotation request for unrelated purposes that would be inconsistent with the context in which it was provided.

7. Legal Bases for Processing Where Applicable

Where laws such as the GDPR or UK GDPR apply, our processing may rely on one or more appropriate legal bases, including:

Contractual necessity — where information is required to provide a quotation, process an order, deliver a product, or provide requested support.

Legitimate interests — where reasonably necessary to operate, protect, and improve our business, prevent fraud, provide customer service, or maintain business records, provided those interests are not overridden by applicable individual rights.

Legal obligation — where information must be retained or processed for tax, accounting, customs, regulatory, or other legal requirements.

Consent — where applicable law requires consent, including for certain marketing communications or non-essential tracking technologies.

International privacy frameworks generally require businesses to explain why information is processed, how long it is retained, who receives it, and what rights are available to individuals.

8. How We Share Information

Marine Generators Depot may share personal information only where reasonably necessary for legitimate business purposes.

Recipients may include:

Payment processors
Banks and financial institutions
Shipping carriers
Freight companies
Freight forwarders
Warehouses and fulfillment providers
Manufacturers
Distributors and suppliers
Warranty administrators
Technical or service providers
Website hosting providers
Email and communication providers
Analytics providers
Fraud-prevention services
Professional advisers
Government, customs, tax, or regulatory authorities where required

For example, a customer’s name, telephone number, and delivery address may need to be provided to a freight carrier so that a marine generator can be delivered.

A generator model and serial number may need to be provided to a manufacturer or distributor when processing a parts or warranty enquiry.

9. Sale and Sharing of Personal Information

Marine Generators Depot does not sell customer contact information for monetary consideration.

However, certain analytics or advertising technologies may be treated as a “sale,” “sharing,” or targeted advertising under some U.S. state privacy laws even where no money changes hands.

Where such laws apply to Marine Generators Depot and to a particular visitor, we will provide the rights and choices required by applicable law.

Google’s Merchant Center rules also prohibit merchants from misusing customer information and require sensitive personal data to be collected securely.

10. Marketing Communications

Customers may receive marketing emails from Marine Generators Depot where they have requested them or where otherwise permitted by applicable law.

Marketing communications may include information about:

Marine generator products
Parts and accessories
Technical resources
Product availability
New models
Company news
Relevant offers

Marketing emails will provide an unsubscribe method where required.

You may also contact us at:

info@marinegeneratorsdepot.com

to request removal from marketing communications.

Unsubscribing from promotional communications does not prevent us from sending transactional communications necessary to fulfill an order, respond to an enquiry, process a warranty request, or provide customer support.

11. Google Services and Advertising

Marine Generators Depot may use Google services in connection with website analytics, advertising, product listings, search performance, or ecommerce functionality.

Depending on the services enabled, information about website visits and interactions may be processed by Google according to the applicable Google terms and privacy policies.

Where required, users will be provided appropriate cookie or consent controls.

Google requires merchants participating in Shopping and free listings to collect customer information responsibly, use secure connections for sensitive information, and avoid using customer information in ways users have not agreed to.

12. Shipping and International Orders

When an order requires domestic or international transportation, we may provide information necessary to the applicable carrier, freight forwarder, customs broker, warehouse, supplier, or other logistics provider.

This may include:

Customer name
Company
Telephone number
Email address
Delivery address
Order details
Shipment value
Product description
Other information required for transportation or customs clearance

For international transactions, information may be transferred to and processed in countries outside the customer’s home country.

13. Manufacturers, Suppliers, and Warranty Providers

We may disclose limited customer and product information to manufacturers, distributors, or suppliers where reasonably necessary to:

Confirm product availability
Verify specifications
Identify replacement models
Confirm part compatibility
Arrange direct shipment
Register eligible products
Process warranty enquiries
Obtain technical assistance

We provide only information reasonably relevant to the applicable transaction or support request.

14. Data Security

Marine Generators Depot takes reasonable administrative, technical, and organizational measures appropriate to the nature of the information we process.

These measures may include:

HTTPS/SSL encryption
Access controls
Secure account authentication
Restricted administrative access
Security monitoring
Payment processing through appropriate payment providers
Software and website updates
Fraud-prevention measures
Secure handling of customer records

No internet transmission or electronic storage system can be guaranteed to be completely secure, but businesses are expected to use safeguards appropriate to the sensitivity of the information they collect. The FTC recommends collecting only necessary information, protecting it appropriately, and disposing of it securely when it is no longer needed.

15. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to satisfy legitimate business, accounting, warranty, tax, contractual, fraud-prevention, and legal obligations.

Retention periods may vary depending on the information involved.

For example:

Transaction and invoice records may be retained as required for accounting, tax, and legal purposes.
Generator and warranty records may be retained for the applicable warranty and support period.
Enquiry records may be retained where reasonably useful for customer service or future project reference.
Marketing information may be retained until consent is withdrawn or the information is no longer reasonably required.
Security logs may be retained for an appropriate period to investigate fraud or security events.

When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it.

16. International Data Transfers

Because Marine Generators Depot serves customers internationally and may work with manufacturers, carriers, suppliers, and technology providers located in different countries, personal information may be processed outside the country where it was originally collected.

Where applicable privacy law requires specific safeguards for international transfers, we will use legally recognized mechanisms or other appropriate protections.

17. Your Privacy Rights

Depending on where you live and which privacy laws apply to Marine Generators Depot, you may have rights concerning your personal information.

These may include the right to:

Request access to personal information
Request correction of inaccurate information
Request deletion in certain circumstances
Request restriction of certain processing
Object to certain uses of information
Withdraw consent where processing depends on consent
Request portability of eligible information
Opt out of certain targeted advertising, sales, or sharing where applicable
Appeal certain privacy-request decisions where required by applicable law

European privacy law, for example, provides rights including access, rectification, erasure, restriction, portability, and objection where the relevant conditions apply.

U.S. state privacy requirements vary by jurisdiction. Vermont enacted new consumer-data privacy legislation in June 2026, making it particularly important for Vermont businesses to monitor applicable requirements as they take effect.

18. How to Exercise a Privacy Right

To submit a privacy request, contact:

support@marinegeneratorsdepot.com

Please include:

Your name
Email address associated with your account or transaction
The nature of your request
Information reasonably necessary to identify the applicable records

We may need to verify your identity before processing certain requests to help prevent unauthorized disclosure or deletion of information.

We will respond according to the timeframe and procedure required by applicable law.

Authorized agents may submit requests where permitted by applicable law, subject to appropriate verification.

19. Children’s Privacy

Marine Generators Depot sells marine generators, parts, and related products for vessel owners, businesses, and marine professionals. Our website is not directed toward children.

We do not knowingly seek to collect personal information from children for the purpose of marketing or selling marine generator products to them.

If you believe a child has submitted personal information to us improperly, please contact:

support@marinegeneratorsdepot.com

so that the matter can be reviewed.

20. Third-Party Websites

Our website may contain links to:

Manufacturers
Technical resources
Shipping companies
Payment providers
Social platforms
Other third-party websites

Marine Generators Depot does not control the privacy practices of independent third parties.

When you leave our website, the privacy policy of the destination website may apply.

21. Social Media

If you communicate with Marine Generators Depot through a social-media platform, the platform may separately collect and process information according to its own privacy terms.

Information you voluntarily submit directly to us through those services may be used to respond to your enquiry or provide requested support.

22. Fraud Prevention and Security

We may use transaction, device, account, delivery, and payment-related information to identify potentially fraudulent or unauthorized activity.

Where reasonably necessary, an order may be held for verification before processing.

We may also disclose information to financial institutions, fraud-prevention providers, carriers, or law-enforcement authorities where reasonably necessary and legally permitted.

23. Legal Disclosures

Marine Generators Depot may disclose personal information where reasonably necessary to:

Comply with applicable law
Respond to lawful government requests
Comply with court orders
Enforce our agreements
Protect our legal rights
Protect customers or third parties
Investigate fraud
Address security incidents
Establish, exercise, or defend legal claims

We do not voluntarily disclose customer information to unrelated third parties without a legitimate business or legal reason.

24. Business Transfers

If Marine Generators Depot is involved in a merger, acquisition, restructuring, sale of assets, financing, or similar business transaction, relevant customer information may be transferred as part of that transaction subject to applicable confidentiality and privacy requirements.

25. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in:

Our business practices
Website functionality
Technology providers
Applicable laws
Regulatory guidance
Services we provide

When changes are made, the updated policy will be published on this page with a revised Last Updated date.

Where applicable law requires additional notice or consent for a material change, we will provide it.

26. Contact Marine Generators Depot

Questions about this Privacy Policy or requests concerning your personal information may be directed to: